|Date: 1/30/2018||Category : Helpful Tips|
It is no secret business's have been using SMS messaging to remind clients of appointments, or alerting customers to special deals they may be having.
NO ONE KNEW HOW WELL THIS STRATEGY WOULD WORK!
Business's have incorporated consumers obsession with mobile SMS into their business models. Allowing them to interact with customers on their newly found medium. It turns out this medium of communication came with more advantages then originally thought. More than just a way of sending reminders and coupons, SMS messaging has been beneficial in many forms of customer retention.
Additionally 95% of all SMS messages are read within the first 3 minutes, and have an average 90 second response time. Traditionally emails have a 20% open rate and roughly a 3% engagement rate.
If you haven't used SMS YOU NEED TOO!
It has been a proven strategy that will only get bigger, take the steps you need, to be market and retain customer retention in a modern society.